IntoUniversity is a charity organisation that provides academic support, mentoring and aspiration-raising programmes for young people from disadvantaged backgrounds. Their aim is to help them achieve a place at university or another chosen aspiration. They operate through a network of 31 learning centres across the UK, reaching over 40,000 students each year.
IntoUniversity had a departing IT Manager who had been overseeing their IT infrastructure and support for several years. However, they would be retaining an in-house IT engineer who would work closely with the new IT provider. The organisation wanted to outsource their IT support to a provider with a proven track record of working with charities and non-profit organisations. They needed a partner who could understand their specific needs and challenges, such as limited budgets, diverse staff locations, flexible working patterns and high social impact. They also wanted a provider who could offer strategic guidance and advice on how to improve their IT systems and processes, as well as deliver reliable and responsive support.
Our approach to supporting small charities and non-profit organisations is specifically designed to address their unique challenges through clear communication and proactive service management. We ensure our IT support is jargon-free, making technology accessible to all staff regardless of their technical skills. This enhances understanding and empowers your team by simplifying complex tech solutions. Recognising the part-time and flexible work patterns in the sector, we’ve developed a support system that allows your staff to schedule calls around their work pattern, addressing issues efficiently to avoid disrupting daily operations.
Our commitment to proactive communication means we keep you informed with regular updates on all cases and projects, eliminating the need for you to follow up. Additionally, our strategic approach doesn’t just solve immediate problems but also looks at the bigger picture, identifying and resolving root causes to prevent recurring issues. This not only improves efficiency but also reduces long-term costs, allowing your organisation to focus on its core mission.
We started our partnership with IntoUniversity by conducting a thorough audit of their existing IT infrastructure and support arrangements. We identified areas of improvement and potential risks, and proposed a tailored IT support package that met their requirements and budget. We then implemented a smooth transition plan that minimised disruption and ensured continuity of service.
Since partnering with Qlic IT, IntoUniversity has seen a significant improvement in their IT performance and satisfaction. They have reported a reduction in IT issues and downtime, as well as an increase in staff productivity and confidence. They have also benefited from our strategic IT consultancy, which has helped them plan and implement IT projects that align with their organisational goals and vision.
By outsourcing their IT support to Qlic IT, IntoUniversity has been able to focus on their core mission of providing educational opportunities for disadvantaged young people. They have also gained a trusted and long-term IT partner who understands their needs and supports their growth.
- Improved IT performance and satisfaction
- Reduced IT issues and downtime
- Increased staff productivity and confidence
- Enhanced network infrastructure and security
- Enabled remote access and collaboration
- Streamlined data management and reporting
- Ensured business continuity and compliance
- Supported organisational goals and vision
